English | Français | 日本語 |
Michal Negrin Sale

Customer Service

Shipping Information

Unless the item page indicates otherwise, all items are in stock and ready for shipment. We are located in Israel and all orders are shipped from Israel. We ship via Registered Airmail or Express EMS. The shipping cost of Registered Airmail is $6 USD for the first item and $2 USD per each additional item in the same order (this is calculated at checkout). ETA 7-21 days worldwide. EMS shipping to the USA is $35 USD per order, and $45 USD per order to the rest of the world. The ETA is 3-7 business days.



Payment Information

We accept Visa, MasterCard, American Express, Discover and Paypal. All payments are processed via the secured Paypal site. You do not need to have a Paypal account in order to pay with your credit card, and you never share your financial information with us.


Returns

An item priced under $150 USD can be returned for a store credit, provided that it has not been worn, altered or washed and with all tags attached in the original packaging.


Returns are accepted by mail if posted within 7 days of receipt of purchase. If you wish to return an item please email us for shipping instructions.


Paper items cannot be returned. Sale of an item priced over $150 USD is final. Shipping fees are non-refundable.


Items purchased with a coupon code and items that were purchased at a reduced/sale/special offer price cannot be returned. Items purchased fully or partially with a store credit cannot be returned. Coupon codes cannot be applied when using store credits. Store credits and/or discount coupon codes cannot be used towards purchasing items on sale.


For any inquiries please contact us.

Back to top...

Privacy & Security

Sale-la-Vie is the sole owner of any information collected on our web site sale-la-vie.com. Sale-la-Vie values the relationship we have with our customers and we are committed to protecting your privacy. We will not sell, share, or rent Personally Identifiable Information to any outside parties. We collect only pertinent information from our customers to process orders and better serve our customers with necessary information such as order confirmations.

.

Because Sale-la-Vie would like to demonstrate its commitment to your privacy and the security of the information that you entrust to us, we are disclosing our information practices.


Information Collected

Sale-la-Vie occasionally sends e-mail announcements (for example, announcing sales or new coupon codes) to customers who opted-in our newsletter. If you do not want to receive such mailings you may opt out of mailings. If you opt-out, Sale-la-Vie will only use your e-mail address to contact you if we have questions about your order. You can opt-out by replying to any email communication from us with the word "Remove" in the email subject line.


Information Collected in Order Processing


Sale-la-Vie's checkout process involves collecting sensitive information to allow us to ship your purchase to its destination as well as payment information. In the event that there is a problem with your order we may use the information collected to contact you. Sale-la-Vie will share only necessary information with the merchant bank for authorization and approval. The process is protected by an enhanced security system that complies with current standards Read More... Currently there are two ways that Sale-la-Vie customers can check out.


  1. Returning Account Holder
  2. Guest Account


Information collected from Returning Account Holders:


As a returning account holder, you can create an account that will retain your shipping and billing information but not credit card information. Registered users create a user name/password that provides you with access to stored addresses, order histories and wish-lists. When a new account is created the site will collect the following information:

  • User Name and Password - if you are a registered user of Sale-la-Vie.com the site will collect a user name and password you create to access your account information.
  • First Name and Last Name
  • Mailing Address information including Street Address, City, State or Province, Zip or Postal Code, and Country - this is required for billing your credit card.
  • Telephone Number - we ask for a telephone number so we may easily contact you in the event of an order problem or if it is needed for courier delivery of your order.
  • Email Address - Sale-la-Vie.com will send you an order confirmation via email.
  • If you require your order to be shipped to a separate address from the billing address the site will collect the additional information to complete your request.
  • The site will also give you an opportunity to sign up for Sale-la-Vie's newsletter. If you do not wish to be included on the email list uncheck the appropriate check box when registering an account. If you would like to opt-out of an existing mailing list You can do so by replying to any email communication from us with the word "Remove" in the email subject line.
  • After determining the method you would like to use for shipping your purchase, the site will ask for a payment method. Sale-la-Vie uses SSL (Secure Socket Layer) to encrypt the information transmitted over the internet. Read More.... Secure Socket Layer (SSL) means that the data transmitted between Sale-la-Vie.com and our customer's browser is encrypted. Read More...
    In most browsers, a padlock or key icon tells you that you're connected to a secure web site.

Information collected from Guest Accounts:


Sale-la-Vie.com offers our customers the option to make a purchase without creating an account. If a customer returns to Sale-la-Vie.com to make a purchase they will need to enter the shipping/billing address as well as payment information.
The information collected from a guest is the same as the information collected from a registered user with the exception of the user name/password. A guest user will not have access to order histories or stored addresses offered to the registered users.


Information Collected via Cookies

Sale-la-Vie.com uses cookies to store selected product information on your hard drive as well as to remember your preferences. When you select a product from our online store the web site will set a cookie on your computer containing a unique ID and information about the order.


Back to top...

Sale-la-Vie's commitment to security

Protection of Personally Identifiable Information is very important to the management and staff at Sale-la-Vie. We take precautions to protect our customers' data. We use proven technology, security, and maintain policies both online and offline to ensure your personal data is protected.


What Sale-la-Vie does

When our customers submit Personally Identifiable Information to Sale-la-Vie.com they can be assured that proven technology is being used to protect their sensitive information. When a customer is checking out, they are presented with Sale-la-Vie's shopping cart, a secure environment that utilizes industry leading encryption techniques.



All Sale-la-Vie servers are located in a secure facility with restricted access. Access to the database is strictly monitored and protected from outside access. Internal access is restricted by a locked facility and password access for select personnel. All backups are stored and locked in a secure location, and access is granted only to authorized personnel. Backups are not permitted to leave the facility without authorization.


Sale-la-Vie Accountability

Sale-la-Vie continues to evolve as a business, and our Privacy Policy will evolve as well. As technology changes and new methods are introduced, Sale-la-Vie will continue to employ proven technologies to protect the Personally Identifiable Information our customers entrust to us. As these changes take place the Privacy Policy will change, and the changes will be posted in these pages and other places we deem appropriate so that our customers remain aware of the information that we collect, how we use it, and how we protect it.

Sale-la-Vie reserves the right to change this policy at any time and without notice, and we encourage our customers to review the policy frequently.


Disclosure by Law

Sale-la-Vie reserves the right to disclose Personally Identifiable Information as required by law and when we believe disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our web site.


How to contact Sale-la-Vie

All inquiries may be submitted using our Contact Us form or via telephone at (USA): 818-232-3550


Back to top...